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Hotel Management Online Course

Online

Subject: Hospitality Management

15% OFF ON ALL SHORT COURSES!

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Train to be a Hotel Manager

This course provides broad based, basic training to work in hospitality, accommodation, hotels, motels or resorts.

It is a popular and substantial starting point for anyone in the hotel industry. You will learn to meet the many requirements and challanges including staff management, front desk and customer service, logistics and maintainance, food and beverage management, activity...

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15% OFF ON ALL SHORT COURSES!

Like us on Facebook or add us in Google+ and you can get an instant 15% discount on all short courses here at Careerline Courses.

Train to be a Hotel Manager

This course provides broad based, basic training to work in hospitality, accommodation, hotels, motels or resorts.

It is a popular and substantial starting point for anyone in the hotel industry. You will learn to meet the many requirements and challanges including staff management, front desk and customer service, logistics and maintainance, food and beverage management, activity and event co-ordination, record keeping and problem solving.

This substantial course [It covers a lot in 100 hours] could be benificially combined with further courses such as Eco-tour management, Bar service, Food and beverage management, Event management or from the Careerline selection of business courses; Human resource management, Book keeping or Leadership.

Attractive discounts apply for multiple course pathways.

Lessons:

There are 9 lessons in this course:

1. Introduction: Scope and Nature of Hotel Management
The Hotel Industry, The Scope of the Industry, The Firm in the Hotel and Catering Industry, Hotel Management, Planning, Policy

2. Organisation of the Hotel Workplace
Organisation, The Nature and Purpose of Organisation, The Mechanistic View of Organisation, The Human Relations View of Organisation, The Systems Approach to Organisation, Organisation Structure, The Informal Structure, Hotel Organisation

3. Staff Management in Hotels
Work Charts, Communication and Coordination, Staff Management, Monitoring Workloads and Work Procedures, Authority/Chain of Command, Career Structure.

4. Control Systems
Sources and Storage of Information, Creating and Maintaining Information, Creating and Maintaining Control Systems, Types of Control, Production Control, Quality Control, Sales Control, Labour Utilisation Control, Materials Control, Maintenance Control, Financial Control, Setting Standards and Corrective Action, Work Study, Organisation and Methods

5. Front Desk Management (Reception)
The Functions of the Front Office, Customer Service, Dealing with Grievances & Complaints, Understanding Communication, Conversation Development, Using the Telephone, Business Letters, Promotions and Customer Relations, Client Interpersonal Skills, Self Esteem & Reinforcement, etc.

6. Servicing Rooms and General Cleaning
Service Equipment, Direct Purchase of Hire of Equipment, Linen: Purchase or Hire, Choice of Fabrics, Structure and Properties of Fibres, Linen Room Organisation.

7. Building and Facility Maintenance
Daily, Periodic and Planned Preventative Maintenance, Frequent Maintenance Problems, Safety, Furniture, Fittings, Managing Maintenance, Building Maintenance, Toilets and Locker Rooms.

8. Activities Management
Tour desk, gymnasium, events (eg. Weddings, balls etc), In house Services, Recreation Facilities, Guest Information Services, Swimming Pools, Spa & Sauna Facilities, Activities Management, Tourism.

9. Food Service
Types of Food Service (eg. Room Service, Bar, Restaurant, Coffee Shop etc), Kitchen Design & Equipment, Service Facilities, Food Service Management, Food Purchasing, Dealing with Complaints.

Each lesson culminates in an assignment which is submitted to the school, marked by the school's tutors and returned to you with any relevant suggestions, comments, and if necessary, extra reading.

Course Code: BTR202
Duration: 100 hours
Qualification: Certificate
Exam: Optional

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This session is taught online

When

This is a self paced course. The course coordinator will contact you shortly after your enrollment to help you get started.

Where

Online

Price: $693.00

 

Notes:

International: $630.00 AUD
Australia: $693.00 AUD
(Includes GST)


The teachers

Careerline Courses is an online school delivering education and networking opportunities no matter where in the world...

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Careerline Courses is an online school delivering education and networking opportunities no matter where in the world you are.
Having been involved in the delivery of online courses for as long as the delivery of online courses has been technologically possible; company director Honor McGregor has finally taken the bull by the horns (or the server by the wires) and set up Careerline Courses. Careerline Courses offers material that has been developed over thirty years, and tested on thousands of students around the world, in a manner that is fresh and easy for students to engage with.  
Careerline Courses is a techno savvy online course provider, offering short courses certificates and diplomas in pretty much every subject you could want. This includes; IT, Horticulture, Hydroponics, Anatomy, Zoo Keeping, Creative Writing, Journalism, Photography, Wedding Planning, Business Management, Psychology, Animal Health, Agriculture and much more. You can study from home at your own pace no matter where in the world you are.  
 

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