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Thank you from doMore

I'd like to thank you for being involved in the doMore.com.au community and the team and I hope that you've received value from being a part of it.

doMore was our original passion project born out of the desire to help connect people wanting to learn something new with experts that could teach them over 10 years ago.

Over the years we have helped almost 70,000 learners connect with one of over 1,500 courses and providers, across the country. For that, we're very proud and grateful for your contribution.

doMore.com.au also served to teach us about how to help measure and improve business performance and inspired the launch and growth of two other companies as a result, one of which we've decided to dedicate our resources and energy to making great.

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Thanks again and good luck with your teaching endeavours in the future.

Warm regards,

The doMore team.


Customer Service Solutions Online Course

Customer Service Solutions Online Course - Full Payment

Online

Subject: Customer Service

Excellent customer service is an ingredient crucial to a company's success. Online Courses Australia's Customer Service Solutions course aims to provide a firm grounding in the realm of the service culture and ameliorate your people-related skills and soft skills. This course befits all individuals seeking a position in industries such as hospitality, retail, call centers, telecommunications, banking and airlines where they serve as the first point of contact between the business and its customers.

Customer service is all about making your customers come back to you. Forming long...

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Excellent customer service is an ingredient crucial to a company's success. Online Courses Australia's Customer Service Solutions course aims to provide a firm grounding in the realm of the service culture and ameliorate your people-related skills and soft skills. This course befits all individuals seeking a position in industries such as hospitality, retail, call centers, telecommunications, banking and airlines where they serve as the first point of contact between the business and its customers.

Customer service is all about making your customers come back to you. Forming long-lasting relationships with the customers is of the essence. Customer service is vital in maximizing company returns.

Customer Service Solutions course covers all important aspects of providing unparalleled customer support, such as being a patient listener and an effective communicator. The course teaches you to be pro-active about situations and sharpen your problem solving skills. It also assists businesses in the professional development of their staff.

What will you achieve from this online short course?

This course is your handbook of tips and techniques on how to:
Provide first class service to customers
Handle customer complaints and resolve issues calmly
Build positive relationships
Tackle difficult customers and change their attitude from negative to positive
Maintain confidentiality and respect customer privacy

Career Prospects
Customer service is becoming an integral part of all businesses, which gives you an opportunity to advance your career as a:
Customer relations specialist
Technical support agent
Telemarketer
Phone based sales consultant
Showroom sales assistant
Receptionist/administrative assistant

Course Delivery
Keeping in mind the commitments of our students, Online Courses Australia delivers all its courses online so they have been tailored to suit individual needs and lifestyles. This ensures that students across Australia have access to their course and support at anytime and anywhere. On enrolment students are issued with a log-in ID and password that provides access to Online Courses Australia's e-learning centre.

Course design
The course comprises two units of study:
Coordinate implementation of customer strategies
Address customer needs
Both units can be completed in 85 hours. Students are required to complete the course within a period of three months commencing from the date of enrollment.

Recognition & Accreditation
Upon successful completion of the course students will receive a Statement of Attainment for partial fulfillment of the industry qualification in Certificate IV in Frontline Management (BSB40807).

Online Courses Australia is a Registered Training Organisation. We aim to provide you with quality training and extensive student support while you undertake your studies in this short course.

Unit of Study

This course has 2 units of study

BSBCUS401A Coordinate implementation of customer strategies
This unit describes the performance outcomes, skills and knowledge required to advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

BSBCUS402A Address customer needs
This unit describes the performance outcomes, skills and knowledge required to manage the ongoing relationship with a customer, which includes assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are addressed. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

How long does the course take?
This short course should take approximately 85 hours.
Each unit should take approximately 40-43 hours. Maximum 3 months access to this online course.

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This session is taught online

When

This is a self paced course. The course coordinator will contact you shortly after your enrollment to help you get started.

Where

Online

Price: $480.00

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Notes:

Save at least 15% if paid in full.


The teachers

Online Courses Australia is a Nationally Registered Training Organisation (RTO 32080)

At OCA you achieve...

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Online Courses Australia is a Nationally Registered Training Organisation (RTO 32080)

At OCA you achieve a qualification, land your dream job or simply develop your skills and knowledge, all in the comfort of your own home or work environment!
 
At Online Courses Australia, we specialise in creating and providing dynamic online training courses for individuals Australia-wide. Using the latest technology, we create customised, tailored and interactive online learning solutions that integrate theory, experience and knowledge.
 
Online education is about vision, innovation, and a commitment to research and development. To meet the ongoing challenge of maintaining our position as a leader in the online education industry we:

Bring online education and training to our clients
Ensure our interactive learning experiences are supported by theory and are industry specific
Provide online training and assessment through the latest technology
Match suitable candidates with possible employment opportunities
Provide opportunities for further professional and career development


Online Courses Australia's online engaging and interactive learning activities, combined with our highly qualified and experienced staff means you will be provided with the skills and knowledge that will prepare you for the workforce, career development opportunities and university. You will receive online education and training of the highest standard while studying at Conwal & Associates, ensuring you are on your way to the successful future you deserve.
 
When you successfully complete your accredited studies with Online Courses Australia, you will receive a Nationally Recognised Qualification.
 
If you are completing a non-accredited course you will receive a Certificate of completion in your chosen field.
Online Courses Australia is based in Queensland. We are registered with the National Audit and Registration Agency (NARA) as a Registered Training Organisation (32080). As an RTO, we operate under the Australian Quality Training Framework (AQTF). This means that we provide quality assured and nationally recognised qualifications. Our courses have been independently evaluated by government, local government and industry representatives to guarantee that they meet the highest standards of course excellence. Moreover, our Administration and organisational operating systems comply with Iinternational Quality Assurance standards (ISO 9001: 2008).
 
OCA's courses are SCORM compliant which is the international standard for web-based learning.
Our Teachers/Trainers
Our teachers/trainers hold Nationally Recognised industry qualifications, Formal teaching qualifications and have at least 20 years industry experience. Your course teacher/trainer will provide you with a wealth of knowledge to assist you in your learning journey. Our teachers/trainers are here to assist you in achieving your learning career objectives.
 
Our Student Support Team
 
Our student support team are here to assist you with any enquiries that you may have with your learning journey such as; accessing resources, assessment submissions, study forum participations and many other general educational queries that you may require assistance with.

 

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