Support

Thank you from doMore

I'd like to thank you for being involved in the doMore.com.au community and the team and I hope that you've received value from being a part of it.

doMore was our original passion project born out of the desire to help connect people wanting to learn something new with experts that could teach them over 10 years ago.

Over the years we have helped almost 70,000 learners connect with one of over 1,500 courses and providers, across the country. For that, we're very proud and grateful for your contribution.

doMore.com.au also served to teach us about how to help measure and improve business performance and inspired the launch and growth of two other companies as a result, one of which we've decided to dedicate our resources and energy to making great.

We'll be switching the site off on Tuesday 31st of July. If you have any questions or concerns, please contact us directly on [email protected].

Thanks again and good luck with your teaching endeavours in the future.

Warm regards,

The doMore team.


Certificate IV in Customer Contact

Online

Subject: Customer Service

Does leading a team to solve complex issues sound like a challenge you’d be interested in? Are you ready to build on your existing people skills? If you answered yes then our Certificate IV in Customer Contact can help you to achieve your goals.

Although not mandatory, you'll benefit from some experience with customers or a Certificate III in Customer Contact or similar. But the motivation to learn new skills and build your career is more relevant!

Our Certificate IV in Customer Contact will prepare you to deal with complex customer enquiries, apply key performance indicators...

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Does leading a team to solve complex issues sound like a challenge you’d be interested in? Are you ready to build on your existing people skills? If you answered yes then our Certificate IV in Customer Contact can help you to achieve your goals.

Although not mandatory, you'll benefit from some experience with customers or a Certificate III in Customer Contact or similar. But the motivation to learn new skills and build your career is more relevant!

Our Certificate IV in Customer Contact will prepare you to deal with complex customer enquiries, apply key performance indicators, and lead and develop a team.

Where it could lead you
- Contact centre team leader
- Quality assurance coordinator
- Customer contact coach
- Analyst
- Scheduler
- Complex enquiry customer contact operator

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This session is taught online

When

This is a self paced course. The course coordinator will contact you shortly after your enrollment to help you get started.

Where

Online
 

The teachers

Open Training Institute came out of a simple desire: to give students a better learning experience.
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Open Training Institute came out of a simple desire: to give students a better learning experience.
 

We want to give students the opportunities to gain practical skills for the real world.
We want to help students become work ready.
We want to help workers stay relevant in a world that moves fast and refuses to slow down for anyone.
And we want to have fun doing it.

 
We're also backed by Open Universities Australia - Australia’s leader in online learning.
With such expertise, longstanding reputation and track record, you can rest assured that we’ll help you get where you want to go with your studies.
In short, we know how to do online learning!

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