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Windows 7, Enterprise Desktop Support Technician

5 sessions available starting from $3,400.00

Subject: Microsoft Windows

Ages: All ages

Skill level: All difficulty levels

Course Code: 50331
Course Duration: 5 days

This five-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help test takers prepare for the 70 - 685 exam.

Skills Gained

After completing this course, students will be able to:
* Identify and Resolve Desktop Application Issues
* Identify the Cause of and Resolve Networking Issues
* Manage and Maintain Systems That Run Windows 7
* Support Mobile Users
* Identify the Cause of and Resolve Security Issues

Course Modules

Module 1: Identify and Resolve New Software Installation Issues
This module explains how to fix problems that occur during the installation of new software.

Module 2: Resolve Software...

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Course Code: 50331
Course Duration: 5 days

This five-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help test takers prepare for the 70 - 685 exam.

Skills Gained

After completing this course, students will be able to:
* Identify and Resolve Desktop Application Issues
* Identify the Cause of and Resolve Networking Issues
* Manage and Maintain Systems That Run Windows 7
* Support Mobile Users
* Identify the Cause of and Resolve Security Issues

Course Modules

Module 1: Identify and Resolve New Software Installation Issues
This module explains how to fix problems that occur during the installation of new software.

Module 2: Resolve Software Configuration Issues
This module explains how to fix application install problems caused by older programs or new features and options.

Module 3: Resolve Software Failure
This module explains how to fix problems with applications that have problems after being installed.

Module 4: Identify and Resolve Logon Issues
This module explains how to fix logon problems and configure local and roaming logon profiles.

Module 5: Identify and Resolve Network Connectivity Issues
This module explains how to troubleshoot connectivity and network problems for client computers.

Module 6: Identify and Resolve Name Resolution Issues
This module explains how to use network services and local computer files to resolve computer names.

Module 7: Identify and Resolve Network Printer Issues
This module explains how to configure printer settings and security.

Module 8: Identify and Resolve Performance Issues
This module explains how to improve the performance of a system by monitoring and controlling the use of resources by applications.

Module 9: Identify and Resolve Hardware Failure Issues
This module explains how to diagnose hardware problems on a computer.

Module 10: Identify and Resolve Wireless Connectivity Issues
This module explains how to configure reliable and secure wireless connectivity for client computers.

Module 11: Identify and Resolve Remote Access Issues
This module explains how to configure remote network connections for client computers.

Module 12: Manage File Synchronization
This module explains how to allow end-users to work with network files that are being synchronized on their local desktops or laptops.

Module 13: Identify and Resolve Internet Explorer Security Issues
This module explains how to configure the security features in Internet Explorer to protect user information and privacy.

Module 14: Identify and Resolve Firewall Issues
This module explains how to configure Windows Firewall to secure network traffic and applications on a computer.

Module 15: Identify and Resolve Issues Due To Malicious Software
This module explains how to restore a computer system after an attack by viruses or other malicious software.

Module 16: Identify and Resolve Encryption Issues
This module explains how to fix problems caused by using encryption on a Windows computer.

Module 17: Identify and Resolve Software Update Issues
This module explains how to enable and use the software update features available in Windows 7.

Who Should Attend

This course is intended for Windows 7 desktop support technicians who resolve Tier 1 and 2 problems on desktop computers. A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended.

Prerequisites

Before attending this course, students must have:

* TCP/IP Troubleshooting skills
* Experience working in a domain environment
* Experience using desktop and command-line troubleshooting tools
* Experience installing and troubleshooting desktop application problems
* Experience configuring registry and group policy settings

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Choose from 5 available sessions:

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • 5/159-175 Church St
    Parramatta, NSW 2150

Price: $3,400.00

Type

  • Class / Group Sessions

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • 5/159-175 Church St
    Parramatta, NSW 2150

Price: $3,400.00

Type

  • Class / Group Sessions

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • 5/159-175 Church St
    Parramatta, NSW 2150

Price: $3,400.00

Type

  • Class / Group Sessions

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • 5/159-175 Church St
    Parramatta, NSW 2150

Price: $3,400.00

Type

  • Class / Group Sessions

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • 5/159-175 Church St
    Parramatta, NSW 2150

Price: $3,400.00

Type

  • Class / Group Sessions



Reviews

John Weber
Good experience!
  • 5/5 stars

I took CCNA class in MIS. It was pretty good, the course was hands-on and teacher was instructional. I was also...
John Weber

see all reviews »


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