Support

Dealing with Difficult Clients

Melbourne, VIC

Subject: Community Service

Delivery

Public courses available for individuals. Or, book a group. Conveniently delivered at your site, for a minimum of 6 participants. Or at our office in Lilydale, Victoria.

Duration

One day, 9.30am to 4pm

Aim of Training:

This module aims to develop the skill base in participants so that they are confident in addressing a range of difficult behaviour when it appears in clients. It also aims to...

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Aim of Training:

This module aims to develop the skill base in participants so that they are confident in addressing a range of difficult behaviour when it appears in clients. It also aims to provide self reflection opportunities as well as practical strat- egies for dealing with a range of difficult behaviours.

Points of Discussion on the day:

• What is a difficult client?
• What makes people difficult?
• Types of difficult behaviour
• Strategies for dealing with difficult behaviour
• Reading body language
• Handling complaints
• Making yourself less of a target

Full lunch provided.
Certificate of attendance issued.

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When

Please contact us for upcoming dates and/or more information about this class

Where

Melbourne, VIC 3000

Willing to travel

Type

  • Class / Group Sessions
 

Notes:

Price $250 per person


The teachers

Workbridge is an employment and training
provider who has assisted thousands of
people work through their...

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Workbridge is an employment and training
provider who has assisted thousands of
people work through their barriers and
achieve their goals through either training
or providing employment services.
Workbridge prides itself on offering
training that will assist people to gain
employment or to advance their career by
upgrading their skills to gain further
knowledge.

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