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First Time Supervisor Course

4 sessions available starting from $870.00

Subject: Leadership Development

Ages: All ages

Skill level: All difficulty levels

The course is designed to help overcome many of the supervisory problems encountered in your first few weeks as a boss —whether as a team leader, a project manager, leading hand, supervisor or a unit coordinator. Dealing with the many problems a new supervisor encounters isn’t easy and should be a positive and fulfilling experience..

2 Days

Audience:

New supervisors, team leaders, leading-hands and frontline managers

Prerequisites:

There are no particular requirements for this course.

Course Content:

What you will learn…

* Clarifying roles and responsibilities of the new supervisor
* Adjusting to the new role with confidence and an assurance
* Developing your communication skills - listening, asking questions, giving and receiving feedback
* Recognising and managing...

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The course is designed to help overcome many of the supervisory problems encountered in your first few weeks as a boss —whether as a team leader, a project manager, leading hand, supervisor or a unit coordinator. Dealing with the many problems a new supervisor encounters isn’t easy and should be a positive and fulfilling experience..

2 Days

Audience:

New supervisors, team leaders, leading-hands and frontline managers

Prerequisites:

There are no particular requirements for this course.

Course Content:

What you will learn…

* Clarifying roles and responsibilities of the new supervisor
* Adjusting to the new role with confidence and an assurance
* Developing your communication skills - listening, asking questions, giving and receiving feedback
* Recognising and managing stress
* Developing techniques to ensure employees instructions are clear and understood
* Understanding and promoting teamwork
* Identifying techniques to deal with employee challenges, conflicts and motivation
* Developing coaching skills
* Recognising the importance of being visible, available and responsive
* Developing good relationships with employees and peers.

Making the Transition to Supervisor

• 5 common mistakes that new supervisors make
• Overcoming initial anxieties
• Getting off to a good start
• Learning the ropes
• Assertiveness
• Trust

Establishing Authority

• Dealing with friends and colleauges that you now supervise
• Forging alliances

Handling your Responsibilities

• Knowing what is expected of you
• Identifying priorities
• Being available and visible
• Identifying employee abilities
• How to feel powerful in your position

Communication

• Personal Communication Style profile
• Become a good observer
• Listening skills
• Questioning techniques
• Documenting your day
• Giving clear directions & guidelines
• Know the difference between orders, requests and suggestions

Coping with Criticism

• Feedback
• Key actions in constructive feedback
• Guidelines for accepting criticism

Managing Stress

• Stress - power, self- esteem and change
• Strategies for handling stress
• Relaxation

Dealing with Employee Concerns

• How to deal with problems
• Employee trust
• Dealing with change
• Maintaining a positive attitude
• Key factors in successful change

Dealing with Conflict

• Seven steps to managing conflict
• Conflict Resolution
• Relationship cycle
• Coaching through conflict
• Preparing for conflict
• Discipline

Teamwork

• Four stages of Team Growth
• Characteristics of Vital team players
• Leadership
• Motivation
• Feeback

Core skills in Management & Supervision

• Problem solving
• Planning
• Delegation
• Performance management
- Performance standards
- Performance feedback
- Maintaining performance

Managing Yourself

• Motivatin\ig yourself
• Understanding your own behaviour
• Watch your body language
• Accept reality

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Choose from 4 available sessions:

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • 8/40 Creek St
    Brisbane, QLD 4000

Price: $870.00

Type

  • Class / Group Sessions

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • 8/40 Creek St
    Brisbane, QLD 4000

Price: $870.00

Type

  • Class / Group Sessions

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • 8/40 Creek St
    Brisbane, QLD 4000

Price: $870.00

Type

  • Class / Group Sessions

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • 8/40 Creek St
    Brisbane, QLD 4000

Price: $870.00

Type

  • Class / Group Sessions



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