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Thank you from doMore

I'd like to thank you for being involved in the doMore.com.au community and the team and I hope that you've received value from being a part of it.

doMore was our original passion project born out of the desire to help connect people wanting to learn something new with experts that could teach them over 10 years ago.

Over the years we have helped almost 70,000 learners connect with one of over 1,500 courses and providers, across the country. For that, we're very proud and grateful for your contribution.

doMore.com.au also served to teach us about how to help measure and improve business performance and inspired the launch and growth of two other companies as a result, one of which we've decided to dedicate our resources and energy to making great.

We'll be switching the site off on Tuesday 31st of July. If you have any questions or concerns, please contact us directly on [email protected].

Thanks again and good luck with your teaching endeavours in the future.

Warm regards,

The doMore team.


Certificate II in Customer Contact

NSW - Location

Kogarah, NSW

Subject: Customer Service

Course Description:

This qualification has been designed as the standard entry level qualification for Call Centres. It applies to those wishing to develop the skills and knowledge to begin a career in the Telecommunications industry.

Course Structure:

This course requires completion of ten units of competency. After successful completion of the Certificate II, students may progress to the Certificate III in Customer Contact.

Course Units:

BSBIND101A Work Effectively in a contact centre environment

BSBCMM201A Communicate in the workplacesee more

Course Description:

This qualification has been designed as the standard entry level qualification for Call Centres. It applies to those wishing to develop the skills and knowledge to begin a career in the Telecommunications industry.

Course Structure:

This course requires completion of ten units of competency. After successful completion of the Certificate II, students may progress to the Certificate III in Customer Contact.

Course Units:

BSBIND101A Work Effectively in a contact centre environment

BSBCMM201A Communicate in the workplace

BSBCCO201A Action customer contact

BSBCUS301A Deliver and monitor a service to customers

BSBITU101A Operate a personal computer

BSBOHS201A Participate in OHS processes

BSBCCO301A Use multiple information systems

BSBITU202A Create and use spreadsheets

BSBITU201A Produce simple word processed documents

BSBWOR202A Organise and complete daily work activities

***Subject to Change***

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When

Please contact us for upcoming dates and/or more information about this class

Where

1 Derby St
Kogarah, NSW 2217

Type

  • Class / Group Sessions

Price: $5.00

 

The teachers

Our Registered Training Organisation offers nationally accredited training in the Community Services and Business...

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Our Registered Training Organisation offers nationally accredited training in the Community Services and Business industry sectors.
 
Our three Directors have substantial experience working in the training and recruitment sectors. We are a dynamic team who value the opportunity to work in a demand-driven environment. We have a keen understanding of what makes the labour market tick, from both the employer and candidate perspective - sharing this understanding is what makes us deliver a matchless service. We offer both training and recruitment services as we believe the linkages form a key part of the solution to improving the productivity of our workforce.
 
Training
Our Registered Training Organisation offers nationally accredited training in both the service and business industry sectors. Our training is delivered in the workplace, or a combination of workplace and classroom, for those already in the workforce wishing to upgrade their skills. For those currently not in the workforce we deliver training in the classroom, with practical demonstrations included.
 
As the labour market evolves, so do our training products, as they are based on the practical vocational skills required by employers.
 
We also offer a range of short courses suitable for both employers and candidates. Our willingness to design products to suit a vast array of needs ensures we can meet your expectations.

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