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ITIL V3 Managers Bridge Course (including exam)

5 sessions available starting from $4,000.00

Subject: Information Technology

Ages: All ages

Skill level: All difficulty levels

Course Code: MB
Course Duration: 5 days

This five-day instructor-led course includes a 90 minute examination, consisting of 20 multiple choice, scenario-based, complex questions. Students must achieve a score of 16 out of 20 (or 80%) in order to have passed this examination.

The course itself provides students with a path for holders of the Manager’s Certificate or multiple Practitioner certificates in IT Service Management based on ITIL version 2 so they may achieve the new ITIL version 3 certification.

Skills Gained

An existing ITIL Service Manager certificate is worth 17 credits under the new qualifications scheme. Successfully passing this examination will provide a further 5 credits towards the maximum 22 required in order to achieve the ITIL Expert qualification.

Course...

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Course Code: MB
Course Duration: 5 days

This five-day instructor-led course includes a 90 minute examination, consisting of 20 multiple choice, scenario-based, complex questions. Students must achieve a score of 16 out of 20 (or 80%) in order to have passed this examination.

The course itself provides students with a path for holders of the Manager’s Certificate or multiple Practitioner certificates in IT Service Management based on ITIL version 2 so they may achieve the new ITIL version 3 certification.

Skills Gained

An existing ITIL Service Manager certificate is worth 17 credits under the new qualifications scheme. Successfully passing this examination will provide a further 5 credits towards the maximum 22 required in order to achieve the ITIL Expert qualification.

Course Modules

Module 1:
• Updating ITIL Best Practice Guidance

Module 2:
• Service Management as a Practice

Module 3:
• How ITIL Relates to other Complementary Frameworks, Standards and Guidance

Module 4:
• The Service Lifestyle

Module 5:
• Key Principles, Concepts and Definitions of the New Guidance

Module 6:
• New and Changed Processes

Module 7:
• How Technology Enables IT Service Management

Module 8:
• Considerations for Implementing IT Service Management

Module 9:
• Practice Examination

Who Should Attend

This course is intended for those who already hold the Manager’s Certificate in IT Service Management based on ITIL version 2 and who want to achieve ITIL version 3 certification.

Prerequisites

Students participating in this course must have either:

• The Manager’s Certificate in IT Service Management based on ITIL version 2; or
• 12 credit points from ITIL version 2 Practitioner courses

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Choose from 5 available sessions:

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • 5/159-175 Church St
    Parramatta, NSW 2150

Price: $4,000.00

Type

  • Class / Group Sessions

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • 5/159-175 Church St
    Parramatta, NSW 2150

Price: $4,000.00

Type

  • Class / Group Sessions

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • 5/159-175 Church St
    Parramatta, NSW 2150

Price: $4,000.00

Type

  • Class / Group Sessions

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • 5/159-175 Church St
    Parramatta, NSW 2150

Price: $4,000.00

Type

  • Class / Group Sessions

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • 5/159-175 Church St
    Parramatta, NSW 2150

Price: $4,000.00

Type

  • Class / Group Sessions



Reviews

John Weber
Good experience!
  • 5/5 stars

I took CCNA class in MIS. It was pretty good, the course was hands-on and teacher was instructional. I was also...
John Weber

see all reviews »


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