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ITIL V2-V3 Foundations Bridge Course (including exam)

5 sessions available starting from $1,685.00

Subject: Information Technology

Ages: All ages

Skill level: All difficulty levels

Course Code: FB
Course Duration: 2 days

This one-and-half day instructor-led course is for holders of the ITIL V1 or V2 Foundation Certificate who wish to upgrade their certification to Version 3 without repeating the basics. The V2-V3 Foundation Bridge Certificate provides the mandatory certification required for more advanced training in ITIL.

Students will gain an understanding of the guidance ITIL V3 provides on Service Management as a practice and the Service Lifecycle. They will also learn about the generic concepts and key principles of good practice in IT Service Management as well as the relationship between the lifecycle and the functions, processes and roles that support it.

This course assumes knowledge of processes covered in the ITIL Version 2 courses and concentrates...

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Course Code: FB
Course Duration: 2 days

This one-and-half day instructor-led course is for holders of the ITIL V1 or V2 Foundation Certificate who wish to upgrade their certification to Version 3 without repeating the basics. The V2-V3 Foundation Bridge Certificate provides the mandatory certification required for more advanced training in ITIL.

Students will gain an understanding of the guidance ITIL V3 provides on Service Management as a practice and the Service Lifecycle. They will also learn about the generic concepts and key principles of good practice in IT Service Management as well as the relationship between the lifecycle and the functions, processes and roles that support it.

This course assumes knowledge of processes covered in the ITIL Version 2 courses and concentrates on the new content only.

Skills Gained

Students undertaking this course will benefit from completing and reviewing a mock examination before sitting a half hour exam.

Course Modules

Module 1:
• Introduction

Module 2:
• Key differences between Versions 2 and 3

Module 3:
• ITIL V3 Qualifications Scheme

Module 4:
• Key principles to remember

Module 5: Service Operation
• Event Management
• Request Fulfilment Management
• Access Management
• Operations Management
• Technical Management
• Applications Management

Module 6: Service Strategy
• Service Portfolio Management
• Demand Management

Module 7: Service Design
• Service Catalogue Management
• Information Security Management
• Supplier Management

Module 8: Service Transition
• Change Management
• Service Asset and Configuration Management
• Release and Deployment Management

Module 9: Continual Service Improvement
• 7-Step Improvement Process

Who Should Attend

This course is recommended for existing holders of an ITIL v2 Foundation certificate who want to extend their knowledge of the new content of ITIL v3 and gain the pre-requisite certification for more advanced ITIL training.

Prerequisites

Students must provide evidence of their ITIL v2 Foundation qualification

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Choose from 5 available sessions:

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • 5/159-175 Church St
    Parramatta, NSW 2150

Price: $1,685.00

Type

  • Class / Group Sessions

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • 5/159-175 Church St
    Parramatta, NSW 2150

Price: $1,685.00

Type

  • Class / Group Sessions

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • 5/159-175 Church St
    Parramatta, NSW 2150

Price: $1,685.00

Type

  • Class / Group Sessions

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • 5/159-175 Church St
    Parramatta, NSW 2150

Price: $1,685.00

Type

  • Class / Group Sessions

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • 5/159-175 Church St
    Parramatta, NSW 2150

Price: $1,685.00

Type

  • Class / Group Sessions



Reviews

John Weber
Good experience!
  • 5/5 stars

I took CCNA class in MIS. It was pretty good, the course was hands-on and teacher was instructional. I was also...
John Weber

see all reviews »


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