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ITIL Executive Overview Workshop

5 sessions available starting from $450.00

Subject: Information Technology

Ages: All ages

Skill level: All difficulty levels

Course Code: EXEC
Course Duration: 4 hours

This half-day Service Management Executive Overview provides business managers with an overview of ITIL and ISO/IEC 20000 and discusses issues relating to the planning and implementation of Service Management.

ITIL, the Information Technology Infrastructure Library, is the most widely accepted IT-process management framework in the world. It has been accepted as the de facto standard for managing IT organisations.

ITIL describes the processes required for managing an IT infrastructure efficiently and effectively in order to guarantee the service levels agreed upon by the IT organisation and its customers.

Skills Gained

Participants will develop a high level understanding of the ITIL process model and how the processes interrelate...

see more

Course Code: EXEC
Course Duration: 4 hours

This half-day Service Management Executive Overview provides business managers with an overview of ITIL and ISO/IEC 20000 and discusses issues relating to the planning and implementation of Service Management.

ITIL, the Information Technology Infrastructure Library, is the most widely accepted IT-process management framework in the world. It has been accepted as the de facto standard for managing IT organisations.

ITIL describes the processes required for managing an IT infrastructure efficiently and effectively in order to guarantee the service levels agreed upon by the IT organisation and its customers.

Skills Gained

Participants will develop a high level understanding of the ITIL process model and how the processes interrelate.

Course Modules

SERVICE SUPPORT
• Service Desk
• Incident Management
• Problem Management
• Configuration Management
• Change Management
• Release Management

SERVICE DELIVERY
• Service Level Management
• IT Service Continuity Management
• Financial Management for IT Services
• Availability Management
• Capacity Management

BENEFITS
Using the ITIL framework in an IT organisation provides the following benefits:

• Establishment of common terminology
• Consistency in the delivery of services
• Understanding of the business dependencies which influence IT service delivery
• A business understanding within the IT organisation

Who Should Attend

The ITIL Executive course is a senior level overview of the IT Infrastructure Library specifically focused on the benefits and paths to success. Designed for IT executives, managers and project managers this course focuses on how ITIL delivers strategic benefits to the entire business enterprise via more aligned, efficient and effective IT.

Prerequisites

There are no prerequisites for this course

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Choose from 5 available sessions:

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • 5/159-175 Church St
    Parramatta, NSW 2150

Price: $450.00

Type

  • Class / Group Sessions

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • 5/159-175 Church St
    Parramatta, NSW 2150

Price: $450.00

Type

  • Class / Group Sessions

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • 5/159-175 Church St
    Parramatta, NSW 2150

Price: $450.00

Type

  • Class / Group Sessions

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • 5/159-175 Church St
    Parramatta, NSW 2150

Price: $450.00

Type

  • Class / Group Sessions

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • 5/159-175 Church St
    Parramatta, NSW 2150

Price: $450.00

Type

  • Class / Group Sessions



Reviews

John Weber
Good experience!
  • 5/5 stars

I took CCNA class in MIS. It was pretty good, the course was hands-on and teacher was instructional. I was also...
John Weber

see all reviews »


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