Support

Thank you from doMore

I'd like to thank you for being involved in the doMore.com.au community and the team and I hope that you've received value from being a part of it.

doMore was our original passion project born out of the desire to help connect people wanting to learn something new with experts that could teach them over 10 years ago.

Over the years we have helped almost 70,000 learners connect with one of over 1,500 courses and providers, across the country. For that, we're very proud and grateful for your contribution.

doMore.com.au also served to teach us about how to help measure and improve business performance and inspired the launch and growth of two other companies as a result, one of which we've decided to dedicate our resources and energy to making great.

We'll be switching the site off on Tuesday 31st of July. If you have any questions or concerns, please contact us directly on [email protected].

Thanks again and good luck with your teaching endeavours in the future.

Warm regards,

The doMore team.


Introduction Course to ITIL V3

3 sessions available starting from $680.00

Subject: Information Technology

Ages: All ages

Skill level: All difficulty levels

Course Code: INTR
Course Duration: 1 days

This one-day instructor-led course gives you an overview of the key concepts within the IT Infrastructure Library Best Practices. ITIL Best Practices are globally recognized as the preferred way of managing and delivering IT Services in an organization.

Skills Gained

At the end of this course, you will be able to:

• Identify the need for IT Service Management in your IT organization
• Recall the major processes as covered in the ITIL Best Practices
• Recognize the benefits of ITIL and ITSM for an organization
• Identify the ways in which ITIL can be applied within your organization

Course Modules

Module 1: Service Desk
Understanding its role and function in the IT infrastructure and its relationship with ITIL Service Support...

see more

Course Code: INTR
Course Duration: 1 days

This one-day instructor-led course gives you an overview of the key concepts within the IT Infrastructure Library Best Practices. ITIL Best Practices are globally recognized as the preferred way of managing and delivering IT Services in an organization.

Skills Gained

At the end of this course, you will be able to:

• Identify the need for IT Service Management in your IT organization
• Recall the major processes as covered in the ITIL Best Practices
• Recognize the benefits of ITIL and ITSM for an organization
• Identify the ways in which ITIL can be applied within your organization

Course Modules

Module 1: Service Desk
Understanding its role and function in the IT infrastructure and its relationship with ITIL Service Support Processes

Module 2: Incident Management
Definition of an incident, description of Incident Control (including recording, classification, co-ordination, matching and resolution)

Module 3: Problem Management
Definition of a problem and known error, proactive problem management (identification of problems and prevention of further incidents)

Module 4: Configuration Management
Defining a configuration item and the configuration management database; impact of Configuration Management on other IT processes.

Module 5: Change Management
Definition of a change and request for change (RFC); description of change control and change procedures; role of the change advisory board (CAB) and CAB/EC (for handling urgent changes).

Module 6: Release Management
Scope and concepts; definition of definitive software library (DSL) and definitive hardware store (DHS); description of planning, testing and implementing.

Module 7: ITIL Service Level Management
Definition of a service catalogue; identifying, negotiating, monitoring and reviewing service level agreements (SLAs).

Module 8: Financial Management for IT Services
Reviews of budgeting, charging and IT accounting; analysis of running costs and charging policies.

Module 9: Availability Management
Review of reliability, availability, resilience, maintainability and serviceability, calculating availability, review of planning, monitoring and reporting.

Module 10: Capacity Management
Review of application sizing, workload, performance, demand and resource management and their inputs to modelling, definition of the capacity management database and contents of the capacity plan.

Module 11: IT Service Continuity Management
Re-view of business continuity, risk analysis and risk management, defining assets, threats, vulnerabilities and countermeasures (protection and recovery), development, testing and maintenance of the IT Service Continuity Plan, IT recovery options and management roles, underpinned by Security Management.

Who Should Attend

The intended audience for this course include IT Support Staff, IT Consultants, Key Business Users, IT Developers and individuals who need to gain a basic understanding of IT Service Management, customers and stakeholders of IT Services. This course is ideal for staff who might be involved in the perimeter of IT Service Management, or those who are new to ITIL and requiring a broad, brief introduction.

Prerequisites

Candidates for this course are expected to have some experience working within an IT environment and a basic understanding of IT.

see less

Choose from 3 available sessions:

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • 5/159-175 Church St
    Parramatta, NSW 2150

Price: $680.00

Type

  • Class / Group Sessions

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • 5/159-175 Church St
    Parramatta, NSW 2150

Price: $680.00

Type

  • Class / Group Sessions

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • 5/159-175 Church St
    Parramatta, NSW 2150

Price: $680.00

Type

  • Class / Group Sessions



Reviews

John Weber
Good experience!
  • 5/5 stars

I took CCNA class in MIS. It was pretty good, the course was hands-on and teacher was instructional. I was also...
John Weber

see all reviews »


My Other Listings

Exchange Administrators Course | A Guide to Scripting using the Exchange Management Shell (EMS)
Exchange Administrators Course | A Guide to Scripting using the Exchange Management Shell (EMS)
1 session available for $690.00
Microsoft BizTalk Server 2004 Training Course | Developing E-Business Solutions
Microsoft BizTalk Server 2004 Training Course | Developing E-Business Solutions
1 session available for $3,400.00
Windows 7 Training for Developers
Windows 7 Training for Developers
5 sessions available starting from $2,720.00

see all listings »


Found In