Support

Deal with Conflict

Harlaxton, QLD

Subject: Leadership Development

This unit covers the knowledge and skills required to deal effectively with conflict n the workplace. How to keep your cool, stand your ground and positively resolve conflict.

Course Content

This course divides the content into 4 x 2 hour sessions which can build upon each other or stand alone.

1. What do I want and How do I get it? (Ask for -- and get – what you want)
* How to say the right thing in tough situations – Positive talk
* Assertive feedback
2. What are the stages of conflict?
* Take swift and tactful...

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This unit covers the knowledge and skills required to deal effectively with conflict n the workplace. How to keep your cool, stand your ground and positively resolve conflict.

Course Content

This course divides the content into 4 x 2 hour sessions which can build upon each other or stand alone.

1. What do I want and How do I get it? (Ask for -- and get – what you want)
* How to say the right thing in tough situations – Positive talk
* Assertive feedback
2. What are the stages of conflict?
* Take swift and tactful action to prevent escalation
3. Positively resolve conflict
* What is your conflict management style?
* What are the options for resolution?
4. What are your values and what are the organization values?
* What do you fight for and what do you let go?
* How do you resolve conflict and work as a team?

Duration

8 hours face-to-face (4 x 2 hr workshops. 4 Stand – alone events or 1 x 8 hour day) supplemented by self-paced learning and on-the job application.

Entry Requirements

There are no entry requirements. Cost includes individual study materials and support after class for self-paced learning. Students must provide writing materials.

Course Award

Upon completion of the self – pace material, the individual will be awarded a Statement of Attainment for SRXGRO002A Deal with Conflict.

Career Opportunity

Managing conflict within a workplace situation is of major importance in working with others and working in a team. This unit of competency can be applied to many training package in any workplace that requires working with others.

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When

Please contact us for upcoming dates and/or more information about this class Please contact us for upcoming dates and/or more information about this class.

Where

101 North St
Harlaxton, QLD 4350

Skill level

Beginner

 

The teachers

The Academy of Career Training was established as a Registered Training Organisation in 2001. We specialise in courses...

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The Academy of Career Training was established as a Registered Training Organisation in 2001. We specialise in courses in teaching, leadership, and business. We believe that education opens the door to new jobs and new careers. Here at the Academy of Career Training, we are dedicated to offering you the best education to increase your opportunities.

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Offered through

The Academy of Career Training