Cross-Cultural Communication Training

In an increasingly diverse society and marketplace, being able to communicate effectively across cultures is a key competence for all employees, managers and business owners.
Different attitudes and behaviours can cause stress, frustration and anxiety and can ultimately lead to a breakdown in communication. This can result in unsatisfied clients, ineffective work teams and missed business opportunities.

This practice oriented program raises participant’s awareness of the cultural issues that impact on communication with customers, colleagues and clients. It provides practical tools and strategies, allowing participants to communicate more effectively and efficiently across cultures.

COURSE CONTENT

-Understanding Culture and Diversity in
Australia: definitions, layers, impact of
culture on communication
-Cross-cultural values, attitudes and
behaviours: time, space, group
dynamics, authority, tasks,
relationships
-Cross-cultural communication styles:
high/low context, direct/indirectness
-Interpreting non-verbal communication
-Self-assessment exercises
-Language issues: communicating in
English as an international language
-Practical tools and strategies for
communicating more effectively across
cultures

WHO SHOULD ATTEND?

-Everyone in contact with people from
CALD (culturally and linguistically
diverse) backgrounds
-Managers
-Supervisors
-Team Leaders
-Human Resource Specialists
-Employees
-Business Owners

COURSE BENEFITS

►Appreciation of the underlying attitudes, values and behaviours of people from other cultures

►Greater understanding of how culture impacts
on customer and business communication

►Analysis of key variations in communication styles across cultures

►Awareness of your own communication style and its impact on counterparts from other cultures

►Practical tools and strategies for communicating more effectively across cultures

►Comprehensive resource and training manual

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