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Extraordinary Customer Service 1 DayTraining Course

4 sessions available starting from $435.00

Subject: Customer Service

Ages: All ages

Skill level: All difficulty levels

Exceptional customer service is one of the most important things that will differentiate your business from your competition. In order for a business to grow, it is essential to develop a strong customer-focused culture..

Duration:

1 Day

Audience:

Service staff, salespeople, or anyone who comes into contact with customers.

Prerequisites:

There are no particular requirements for this course.

Course Content:

Learn how to …

Confidently work "one-on-one" with all types of customers
Build rapport, uncover needs, listen, clarify, explain, and manage conversational flow
Handle complaints, difficult customers, conflicts, negotiations, and challenging situations
Avoid misunderstandings, manage expectations, and take responsibility
Surpass expectations, go the extra mile...

see more

Exceptional customer service is one of the most important things that will differentiate your business from your competition. In order for a business to grow, it is essential to develop a strong customer-focused culture..

Duration:

1 Day

Audience:

Service staff, salespeople, or anyone who comes into contact with customers.

Prerequisites:

There are no particular requirements for this course.

Course Content:

Learn how to …

Confidently work "one-on-one" with all types of customers
Build rapport, uncover needs, listen, clarify, explain, and manage conversational flow
Handle complaints, difficult customers, conflicts, negotiations, and challenging situations
Avoid misunderstandings, manage expectations, and take responsibility
Surpass expectations, go the extra mile, delight customers, and build longterm loyalty

Understanding Customers

• Values - customer values, value to your business
• Needs - what you need to do to satisfy this customer
• Wants - respect, fairness, friendliness, knowledge, confidence

Showing that you Care

• What is service – Every customer is No. One.
• Attitude
• Communication
- Voice, tone and speech
- Language - Choice of words
- Actions and body language
• Telephone styles

Dealing with Customers

• Opening the customer service calls
• Questioning to determine callers' needs
• Honing your listening skills
- Active listening
- Confirm your understanding
• Putting It All Together
• Closing customer service calls or meetings

Dealing with Difficult People and Situations

• Keep Your Cool, Lose Your Pride
• Maintaining your poise with challenging calls
• Preventing challenges from escalating
• Dealing with upset callers
• Calling for Reinforcements – Asking for help
• Put It in Perspective
• Bouncing back from challenging calls

Understanding Different Personality Types

• Identifying different personality types
• Altering your behaviour to your customer

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Choose from 4 available sessions:

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • 8/40 Creek St
    Brisbane, QLD 4000

Price: $435.00

Type

  • Class / Group Sessions

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • 8/40 Creek St
    Brisbane, QLD 4000

Price: $435.00

Type

  • Class / Group Sessions

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • 8/40 Creek St
    Brisbane, QLD 4000

Price: $435.00

Type

  • Class / Group Sessions

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • 8/40 Creek St
    Brisbane, QLD 4000

Price: $435.00

Type

  • Class / Group Sessions



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