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Enhance Customer Service Course - Brisbane

2 sessions available starting from $350.00

Subject: Customer Service

Ages: All ages

Skill level: All difficulty levels

Course aim:
This course is aimed at helping develop the skills, knowledge and attitude required to enhance the experience of your customers.

Course outline:
By the end of this course you should have the skills and knowledge to be able to:

- Identify and understand your internal and external customers
- Develop Methods to obtain feedback from your customers
- Review, monitor and adjust your products and services based on the feedback from your customers
- Develop and implement customer service policies and procedures in line with legislative and organisational requirements
- Maintain and store customer records

Understanding your Customer
- Identifying your customers
- Researching your customers needs and wants
- Customer expectations and perception
- Customer Behaviour...

see more

Course aim:
This course is aimed at helping develop the skills, knowledge and attitude required to enhance the experience of your customers.

Course outline:
By the end of this course you should have the skills and knowledge to be able to:

- Identify and understand your internal and external customers
- Develop Methods to obtain feedback from your customers
- Review, monitor and adjust your products and services based on the feedback from your customers
- Develop and implement customer service policies and procedures in line with legislative and organisational requirements
- Maintain and store customer records

Understanding your Customer
- Identifying your customers
- Researching your customers needs and wants
- Customer expectations and perception
- Customer Behaviour

Obtaining Customer Feedback
- Feedback methods and processes
- Complaints process

Reviewing, Monitoring and Adjusting Customer Service
- Analysing customer information
- Setting customer service standards
- Monitoring and reviewing customer service
- Identifying system problems that cause customer dissatisfaction
- Adjusting customer service
- Building customer relationships

Record Keeping and Legislation
- Recording customer information
- Legislation, Policies and Procedures

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Choose from 2 available sessions:

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • 299 Coronation Dr
    Milton, QLD 4064

Price: $350.00

Type

  • Class / Group Sessions

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • 299 Coronation Dr
    Milton, QLD 4064

Price: $350.00

Type

  • Class / Group Sessions



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