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Thank you from doMore

I'd like to thank you for being involved in the doMore.com.au community and the team and I hope that you've received value from being a part of it.

doMore was our original passion project born out of the desire to help connect people wanting to learn something new with experts that could teach them over 10 years ago.

Over the years we have helped almost 70,000 learners connect with one of over 1,500 courses and providers, across the country. For that, we're very proud and grateful for your contribution.

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We'll be switching the site off on Tuesday 31st of July. If you have any questions or concerns, please contact us directly on [email protected].

Thanks again and good luck with your teaching endeavours in the future.

Warm regards,

The doMore team.


Enhance Customer Service Course - Brisbane

2 sessions available starting from $350.00

Subject: Customer Service

Ages: All ages

Skill level: All difficulty levels

Course aim:
This course is aimed at helping develop the skills, knowledge and attitude required to enhance the experience of your customers.

Course outline:
By the end of this course you should have the skills and knowledge to be able to:

- Identify and understand your internal and external customers
- Develop Methods to obtain feedback from your customers
- Review, monitor and adjust your products and services based on the feedback from your customers
- Develop and implement customer service policies and procedures in line with legislative and organisational requirements
- Maintain and store customer records

Understanding your Customer
- Identifying your customers
- Researching your customers needs and wants
- Customer expectations and perception
- Customer Behaviour...

see more

Course aim:
This course is aimed at helping develop the skills, knowledge and attitude required to enhance the experience of your customers.

Course outline:
By the end of this course you should have the skills and knowledge to be able to:

- Identify and understand your internal and external customers
- Develop Methods to obtain feedback from your customers
- Review, monitor and adjust your products and services based on the feedback from your customers
- Develop and implement customer service policies and procedures in line with legislative and organisational requirements
- Maintain and store customer records

Understanding your Customer
- Identifying your customers
- Researching your customers needs and wants
- Customer expectations and perception
- Customer Behaviour

Obtaining Customer Feedback
- Feedback methods and processes
- Complaints process

Reviewing, Monitoring and Adjusting Customer Service
- Analysing customer information
- Setting customer service standards
- Monitoring and reviewing customer service
- Identifying system problems that cause customer dissatisfaction
- Adjusting customer service
- Building customer relationships

Record Keeping and Legislation
- Recording customer information
- Legislation, Policies and Procedures

see less

Choose from 2 available sessions:

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • 299 Coronation Dr
    Milton, QLD 4064

Price: $350.00

Type

  • Class / Group Sessions

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • 299 Coronation Dr
    Milton, QLD 4064

Price: $350.00

Type

  • Class / Group Sessions



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