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Customer Service Excellence Course - Brisbane

3 sessions available starting from $225.00

Subject: Customer Service

Ages: All ages

Skill level: All difficulty levels

Course aim:
This course delivers a range of principles that will provide learners with practical solutions to improve and enhance the customer service an organisation provides.

Course outline:
WHO ARE YOUR CUSTOMERS?

KNOWING YOUR ORGANISATION, YOUR PRODUCTS, YOUR SERVICES AND PROCEDURES

INITIAL CONTACT
- What can you do to make a great first impression

CLARIFYING A CONTACT’S NEEDS
- Listening and questioning skills
- 4 Steps to effective listening
- Providing information and advice
- Jargon
- Referrals
- Internal Procedures

DELIVERING SERVICE
- Pace yourself
- Special offers
- Little extras
- Replacements and Refunds

IT’S A TEAM EFFORT
- Who does what
- Fees & charging methodology

RECEIVING AND RESPONDING TO ENQUIRIES
- Gathering information
- Telephone...

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Course aim:
This course delivers a range of principles that will provide learners with practical solutions to improve and enhance the customer service an organisation provides.

Course outline:
WHO ARE YOUR CUSTOMERS?

KNOWING YOUR ORGANISATION, YOUR PRODUCTS, YOUR SERVICES AND PROCEDURES

INITIAL CONTACT
- What can you do to make a great first impression

CLARIFYING A CONTACT’S NEEDS
- Listening and questioning skills
- 4 Steps to effective listening
- Providing information and advice
- Jargon
- Referrals
- Internal Procedures

DELIVERING SERVICE
- Pace yourself
- Special offers
- Little extras
- Replacements and Refunds

IT’S A TEAM EFFORT
- Who does what
- Fees & charging methodology

RECEIVING AND RESPONDING TO ENQUIRIES
- Gathering information
- Telephone etiquette
- Communication skills
. appropriate message taking
. active listening
- Customer service and the telephone

Pre-requisites: None

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Choose from 3 available sessions:

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • 299 Coronation Dr
    Milton, QLD 4064

Price: $225.00

Type

  • Class / Group Sessions

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • 299 Coronation Dr
    Milton, QLD 4064

Price: $225.00

Type

  • Class / Group Sessions

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • 299 Coronation Dr
    Milton, QLD 4064

Price: $225.00

Type

  • Class / Group Sessions



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