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Thank you from doMore

I'd like to thank you for being involved in the doMore.com.au community and the team and I hope that you've received value from being a part of it.

doMore was our original passion project born out of the desire to help connect people wanting to learn something new with experts that could teach them over 10 years ago.

Over the years we have helped almost 70,000 learners connect with one of over 1,500 courses and providers, across the country. For that, we're very proud and grateful for your contribution.

doMore.com.au also served to teach us about how to help measure and improve business performance and inspired the launch and growth of two other companies as a result, one of which we've decided to dedicate our resources and energy to making great.

We'll be switching the site off on Tuesday 31st of July. If you have any questions or concerns, please contact us directly on [email protected].

Thanks again and good luck with your teaching endeavours in the future.

Warm regards,

The doMore team.


Customer Service Excellence Course - Brisbane

3 sessions available starting from $225.00

Subject: Customer Service

Ages: All ages

Skill level: All difficulty levels

Course aim:
This course delivers a range of principles that will provide learners with practical solutions to improve and enhance the customer service an organisation provides.

Course outline:
WHO ARE YOUR CUSTOMERS?

KNOWING YOUR ORGANISATION, YOUR PRODUCTS, YOUR SERVICES AND PROCEDURES

INITIAL CONTACT
- What can you do to make a great first impression

CLARIFYING A CONTACT’S NEEDS
- Listening and questioning skills
- 4 Steps to effective listening
- Providing information and advice
- Jargon
- Referrals
- Internal Procedures

DELIVERING SERVICE
- Pace yourself
- Special offers
- Little extras
- Replacements and Refunds

IT’S A TEAM EFFORT
- Who does what
- Fees & charging methodology

RECEIVING AND RESPONDING TO ENQUIRIES
- Gathering information
- Telephone...

see more

Course aim:
This course delivers a range of principles that will provide learners with practical solutions to improve and enhance the customer service an organisation provides.

Course outline:
WHO ARE YOUR CUSTOMERS?

KNOWING YOUR ORGANISATION, YOUR PRODUCTS, YOUR SERVICES AND PROCEDURES

INITIAL CONTACT
- What can you do to make a great first impression

CLARIFYING A CONTACT’S NEEDS
- Listening and questioning skills
- 4 Steps to effective listening
- Providing information and advice
- Jargon
- Referrals
- Internal Procedures

DELIVERING SERVICE
- Pace yourself
- Special offers
- Little extras
- Replacements and Refunds

IT’S A TEAM EFFORT
- Who does what
- Fees & charging methodology

RECEIVING AND RESPONDING TO ENQUIRIES
- Gathering information
- Telephone etiquette
- Communication skills
. appropriate message taking
. active listening
- Customer service and the telephone

Pre-requisites: None

see less

Choose from 3 available sessions:

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • 299 Coronation Dr
    Milton, QLD 4064

Price: $225.00

Type

  • Class / Group Sessions

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • 299 Coronation Dr
    Milton, QLD 4064

Price: $225.00

Type

  • Class / Group Sessions

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • 299 Coronation Dr
    Milton, QLD 4064

Price: $225.00

Type

  • Class / Group Sessions



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