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Certificate II in Customer Contact

5 sessions available starting from $5.00

Subject: Customer Service

Ages: All ages

Skill level: All difficulty levels

Course Description:

This qualification has been designed as the standard entry level qualification for Call Centres. It applies to those wishing to develop the skills and knowledge to begin a career in the Telecommunications industry.

Course Structure:

This course requires completion of ten units of competency. After successful completion of the Certificate II, students may progress to the Certificate III in Customer Contact.

Course Units:

BSBIND101A Work Effectively in a contact centre environment

BSBCMM201A Communicate in the workplace

BSBCCO201A Action customer contact

BSBCUS301A Deliver and monitor a service to customers

BSBITU101A Operate a personal computer

BSBOHS201A Participate in OHS processes

BSBCCO301A Use multiple information systems

BSBITU202A...

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Course Description:

This qualification has been designed as the standard entry level qualification for Call Centres. It applies to those wishing to develop the skills and knowledge to begin a career in the Telecommunications industry.

Course Structure:

This course requires completion of ten units of competency. After successful completion of the Certificate II, students may progress to the Certificate III in Customer Contact.

Course Units:

BSBIND101A Work Effectively in a contact centre environment

BSBCMM201A Communicate in the workplace

BSBCCO201A Action customer contact

BSBCUS301A Deliver and monitor a service to customers

BSBITU101A Operate a personal computer

BSBOHS201A Participate in OHS processes

BSBCCO301A Use multiple information systems

BSBITU202A Create and use spreadsheets

BSBITU201A Produce simple word processed documents

BSBWOR202A Organise and complete daily work activities

***Subject to Change***

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Choose from 5 available sessions:

When

Please contact us for upcoming dates and/or more information about this class

Where

  • 1/15 Ricketts Rd
    Mt Waverley, VIC 3149

Price: $5.00

Type

  • Class / Group Sessions

When

Please contact us for upcoming dates and/or more information about this class

Where

  • 1-11 Bryants Rd
    Dandenong South, VIC 3175

Price: $5.00

Type

  • Class / Group Sessions

When

Please contact us for upcoming dates and/or more information about this class

Where

  • 1 Derby St
    Kogarah, NSW 2217

Price: $5.00

Type

  • Class / Group Sessions

When

Please contact us for upcoming dates and/or more information about this class

Where

  • 19 Brisbane St
    Hobart, TAS 7000

Price: $5.00

Type

  • Class / Group Sessions

When

Please contact us for upcoming dates and/or more information about this class

Where

  • Available in NSW, VIC and Tasmania
    Mt Waverley, VIC 3149

Price: $5.00

Type

  • Class / Group Sessions



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