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Customer Relationship Management

Posted by Michelle Pavel on November 25, 2012

Customer Relationship Management
customer_loyalty

A customer’s negative experience can often be directly contributed to an employee. Here are some ideas to help with achieving higher levels of customer satisfaction.
If your employee is not happy in their environment; feels undervalued; feels they are underpaid; feels they are not listened to; does not feel appreciated… then they could easily (intentionally or not) severely impact the quality of the experience for the customer.

Are your customer facing staff happy in their environment?
When is the last time you...

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