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Dual Certificate IV in Leadership and Management + Customer Engagement

Collingwood, VIC

Subject: Leadership Development

As we embrace the 21st century, the workforce and customer needs are changing. We are looking into a future consumer base hungry for human connections and information. It takes more than just a manager to connect the right ideas with the right people, but an innovative 21st century leader to create a better customer engagement experience.

The Dual Certificate IV in Leadership and Management + Customer Engagement (BSB42015 + BSB40315) is developed to help strengthen the workforce to become a more diverse, flexible team member. This 21st Century Leadership Program is to help you transition...

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As we embrace the 21st century, the workforce and customer needs are changing. We are looking into a future consumer base hungry for human connections and information. It takes more than just a manager to connect the right ideas with the right people, but an innovative 21st century leader to create a better customer engagement experience.

The Dual Certificate IV in Leadership and Management + Customer Engagement (BSB42015 + BSB40315) is developed to help strengthen the workforce to become a more diverse, flexible team member. This 21st Century Leadership Program is to help you transition from being a manager into someone who can lead a team that has a strong vision and strategy for any industry you work in.

Throughout your studies, together we will unlock the core values required to work as a leader within a team. Develop the skills to manage yourself and others, and embrace the diversity of skills within a new age workforce. We will teach you to sharpen your organisational and planning skills to motivate your team to perform successfully and meet company KPIs. Being a leader takes more than just vision, which is why we train you to manage business day-to-day to high level project management and operational task. A key fundamental component of this course is to train you to prioritise your customers’ needs and wants from your customer service and engagement.

Over the 8 months you will gain the best experience to prepare you for a rewarding career as a 21st Century Leader . Our experienced trainers will teach you to:

•Understand how to resolve problems related to the roles within your team

• Implement effective time management strategies

• Communicate effectively with all key team members

• Build strong, cohesive relationships with your team to produce positive outcomes

• Manage people and their key performance indicators

• Lead innovation and implement continuous improvement strategies

•Manage customer service and engagement

• Manage high level operations effectively with confidence

•Learn the fundamentals of project management

•Develop an eye for detail to manage a successful team and projects.

Careers that this course can lead to are:

•Coordinators

•Leading Hands

•Supervisors

•Team Leaders

•Contact Centre Team Leaders

•Administrators

•Project Coordinators

We can’t guarantee you a job but what we can do is help you along your journey to give you the best opportunities available to show off your potential.

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When

Please contact us for upcoming dates and/or more information about this class

Where

1/58 Rupert St, Collingwood VIC 3066, Australia
Collingwood, VIC 3066

Type

  • Class / Group Sessions
 

The teachers

Education Institute (EI) is an industry termed premium flagship, Registered Training Organisation (TOID 21707) delivering...

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Education Institute (EI) is an industry termed premium flagship, Registered Training Organisation (TOID 21707) delivering tailored and nationally recognised qualifications throughout Australia. All of our clients recognise that on the job training is the most effective method of up skilling their employees as most organisations don’t have the time or resources in developing and implementing successful employee development programs. Let Education Institute become an extension of your organisation by us creating and facilitating professional in house training and development, that is what we specialise in and set’s us apart from our competitors. We are not just offering employee skills improvement; we are offering organisational growth and development through innovative and tailored training solutions. The question is: Can your organisation afford not to utilise Education Institute professional services?

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