Support

Advanced Business Process Management Course

2 sessions available starting from $1,870.00

Subject: Business

Ages: All ages

Skill level: All difficulty levels

Aligning Process Design with Human, Organisational, and Cultural Factors

The statistics are familiar - more often than not, programs of significant business change, including process change, are unsuccessful. That's depressing, but on the upside, there are many cases where organisational performance has been transformed by successful business process initiatives. In accounting for success or failure, it's easy to blame failure on technical factors, but that's seldom the primary cause. Experience shows three recurring themes in successful initiatives:

1. Appropriate processes were identified and selected for improvement;
2. Human, organisational, and cultural factors were analysed and understood;
3. That understanding was reflected in an implementable and sustainable process design...

see more

Aligning Process Design with Human, Organisational, and Cultural Factors

The statistics are familiar - more often than not, programs of significant business change, including process change, are unsuccessful. That's depressing, but on the upside, there are many cases where organisational performance has been transformed by successful business process initiatives. In accounting for success or failure, it's easy to blame failure on technical factors, but that's seldom the primary cause. Experience shows three recurring themes in successful initiatives:

1. Appropriate processes were identified and selected for improvement;
2. Human, organisational, and cultural factors were analysed and understood;
3. That understanding was reflected in an implementable and sustainable process design.

This intense 2-day workshop provides proven, repeatable methods in these and other areas, well beyond what is covered in introductory courses. In particular, understanding individual and organisational behavior and culture can seem to be the hardest of all, but specific techniques for discovery and assessment of these “soft” factors are a centerpiece of this unique workshop. Participants will be well-prepared for the challenges of successful business process analysis and design.

Personally delivered by the creator of this MasterClass, Alec Sharp - the much sought-after international conference presenter, and author of the completely rewritten second edition of “Workflow Modeling” (Artech House, 2009) which is widely used as a university text and is a best-seller in the field.

Intended For

Anyone involved in Business Process Change and Business Process Management (BPM), especially BPM professionals, Process Analysts and Designers, Process Architects, Senior Business Analysts, and Project / Programme Managers. Also, Business Managers responsible for effecting process change, and Organization Development professionals needing to learn more about business processes.

Prerequisites

It would be helpful, but not absolutely essential, to have some practical experience with process analysis and redesign, or an introductory course in working with business processes.

A suggested lead-in course is Software Education's Business Process Modelling course.

Content

After a quick review of the principles, methods, and philosophy of business process change, practical techniques and clear, repeatable guidelines will be provided in five main areas:

1. Communicating about “business process” with executives, managers, and individual contributors

* Why senior executives often misunderstand “process,” what to cover in an executive briefing
* Winning over the masses - why people fear “process,” how to get them on board

2. Discovering processes and developing a process architecture within your natural lifetime

* Proven techniques for building a process architecture within tight budget and time constraints
* Why you need to be cautious about using “off-the-shelf” process reference frameworks
* Critical differences among Core, Enabling, and Executive/Management processes
* Methods for assessing, prioritizing, and selecting processes for transformation

3. Advanced techniques for modeling and assessing business processes

* Modeling complex processes in a way that all stakeholders can understand
* Making it real by using scenarios and process instance models
* Using a business process workflow model as a framework for holistic assessment

4. Techniques for discovering and assessing the human, organisational, and cultural factors that will impact business process change

* How to discover the “rules of the game” and the real beliefs of individuals and organisations
* Learning from the organisation's past experience with business and process change
* Classifying enterprise, occupational, and national cultures
* A framework for assessing culture and its impact on business process design
* Consolidating key learnings into guidelines for process design

5. Designing for success - creating a implementable and sustainable business process

* Methods for designing a sustainable process, from incremental change to all-new process
* Characterizing the to-be process - generating, assessing, and choosing improvements
* Uncovering unanticipated consequences - an enabler-based assessment of characteristics
* Organisation and job design, performance metrics, and their impact on business processes
* A stakeholder-based implementation checklist.

Topics will be covered with a discussion of the issue, a review of techniques, guidelines and examples, a brief workshop exercise, and a group solution and debriefing. The emphasis is on maximizing the delivery of content while keeping everyone engaged.

see less

Choose from 2 available sessions:

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • Brisbane, QLD 2000

Price: $1,870.00

When

Please contact us for upcoming dates and/or more information about this class.

Where

  • Brisbane, QLD

Price: $1,870.00




My Other Listings

Agile Facilitation Course
Agile Facilitation Course
8 sessions available starting from $990.00
Effective Business Requirements
Effective Business Requirements
1 session available for $2,200.00
Agile Testing Training Course
Agile Testing Training Course
8 sessions available starting from $1,650.00

see all listings »


Found In